TERMS AND CONDITIONS OF SUPPLY

1. APPLICABILITY

The Purchaser contracts with Commsupport Networks. on its own behalf and on behalf of persons (delegates) who are enrolled by the Purchaser on Commsupport Networks. Courses including courses on Commsupport Networks provided premises (facilities and seminars), on Purchaser provided premises (onsite courses) or who receive packaged courses ordered on their behalf by the Purchaser. These terms and conditions supersede and replace any previous agreements, proposals or representations made between the Purchaser and Commsupport Networks for the provision of Facilities and seminars, Onsite courses and packaged courses. These terms and conditions shall prevail notwithstanding any terms and conditions contained in any order submitted by the Purchaser. Any variation must be agreed in writing by Commsupport Networks. The Waiver by Commsupport networks of any breach of any term of this Agreement shall not prevent the Subsequent enforcement of that term and shall not be deemed to be a waiver of any subsequent breach.

2. AUTHORISATION

The Purchaser hereby certifies that all Delegates are employed directly by, or are under contract to, the Purchaser and undertakes to bring these terms and conditions to the attention of Delegates.

3. CONFIDENTIALITY AND COPYRIGHT

The Purchaser and Delegates will not: (a) disclose or provide or make available to any person other than the Purchaser or Commsupport Networks, or remove from Commsupport Network’s premises any Commsupport Networks program materials or copies thereof acquired as a result of receiving Commsupport Networks Services without Commsupport Network’s prior consent. (b) copy in whole or in part of any program materials acquired as a result of receiving Commsupport Networks Services except under the supervision of or in accordance with the instructions of Commsupport Network’s Personnel. Program materials consist of the basic material and their related optional materials for Commsupport Networks program products, Commsupport Networks special programs and other Commsupport Networks licensed programs. NOTE: Commsupport Networks materials and courses are provided for the exclusive use of the Purchaser and Delegates. All rights in such materials and courses are reserved. The recording, copying, loan, unauthorised hire, public showing or broadcasting of such materials and courses are prohibited.

4. START DATE/DELIVERY

(a) Onsite Training and Facilities and Seminars will commence on the date specified by Commsupport Networks in the confirmation of acceptance issued to the Purchaser. Packaged Courses will be delivered to the Purchaser as soon as reasonably practicable.

Commsupport Networks shall not be liable for any costs or damages suffered by the Purchaser or Delegates as a result of any delays in delivery of Packaged Courses or the cancellation or postponement of either Onsite Courses or Facilities and Seminars.

5. SCHEDULING CLASSES

We will specify the dates of public scheduled classes. We may cancel any scheduled class on notice. If Commsupport Networks cancel a class for which the purchaser has prepaid, Commsupport Networks will refund the price for the course.

Commsupport Networks shall not be liable for any costs or damages suffered by the Purchaser or Delegates as a result of any delays in delivery of Packaged Courses or the cancellation or postponement of either Onsite Courses or Facilities and Seminars.

Commsupport does not provide monetary compensation for any additional expenses incurred such as hotel/travel/loss of earnings for courses which are delayed or cancelled

6. WARRANTY

All materials and audio visual media e.g. video cassettes, audio tapes and work books supplied by Commsupport

Networks are warranted for a period of thirty (30) days. Computer media, e.g. Disk packs, Magnetic tapes, etc., are warranted against defects in material and workmanship under normal proper use in its original and unmodified condition for the period set forth above. If found defective by Commsupport Networks within the terms of this warranty, Commsupport Network’s sole obligation shall be to repair or replace (at its option) the defective product. If Commsupport Networks determines the product is not defective within the terms of this warranty, the Purchaser shall pay all costs of handling and return transportation. All replaced products become the property of Commsupport Networks.

Commsupport Networks shall not be liable for any errors or omissions in any written material supplied by Commsupport Networks. Except for the express warranties stated in this clause. Commsupport Networks disclaims all other warranties whether express or implied by statute common law or otherwise, and save as detailed in Clause 4 the warranties in this clause are in lieu of all obligations and liabilities on the part of Commsupport Networks for damages arising out of or in connection with the use or performance of its product. In no event shall Commsupport Networks be liable for indirect or consequential loss suffered by the Purchaser or Delegates and arising out of Commsupport Network’s performance under this agreement.

7. CANCELLATION AND TRANSFER

The Purchaser agrees to pay the following charges to Commsupport Networks in the Event that for whatever reason a Delegate fails to attend, withdraws or transfers from a course without providing at least thirty (30) working days’ written notice prior to the schedule start of the course. In this respect, a cancellation fee refers to a specific course date and therefore a transfer to a later course counts as a cancellation.

a. Written Notice of Cancellation or Transfer

– Public Scheduled Courses

21-30 working days: 50% of course fee

0-20 working days: 100% of course fee

b. Written Notice of Cancellation or Transfer

– Closed Company Courses

0-30 working days: 100% of course fee

 

8. PAYMENT TERMS

a. Public Scheduled Courses

Unless otherwise stipulated by Commsupport Networks, fees for all public scheduled courses are payable by the Purchaser twenty (20) working days prior to course commencement, or at time of order where this is less than twenty (20) working days before course commencement. If we do not receive payment we reserve the right to cancel the course booking.

b. Closed Company Courses

Unless otherwise stipulated by Commsupport Networks, fees for Closed Company Courses are payable within thirty (30) days from date of invoice, or at time of order where this is less than thirty (30) working days before course commencement. If we do not receive payment we reserve the right to cancel the order.

9. Free course resits

1. The free offer is subject to available places on the requested date, requests for free courses cannot be made until 3 days prior to the first day of a chosen course.
2. To be eligible for the free course resit offer the student must have attended the original course in full, any absence from any of the course dates invalidates the offer.
3. The first retake must be taken within one year of the start date of the original course
4. Final decision rests with the company

10. Attendance of Combination packages time limited

Two course combination offers must be sat within 6 (six) months of each other

Three course combination offers must be sat within 6 (six) months of the first taken course

Four course combination offers must be sat within 8 (eight) months of the first taken course

 

11. Exam Vouchers / Kit Exchange

Any exam vouchers purchased through Commsupport Networks either individually or part of a promotion must be claimed and used within 12 months of purchase or promotion.

CCNA / CCNP Cisco Lab equipment purchased individually or part of a promotion directly through Commsupport or through one of the Commsupport partners can be returned in exchange for an exam voucher of a value no greater than £123+vat. Provided that the following conditions are met::

(1) The  lab kit is in good working condition and all cables etc are available.

(2) You will need to send it to us in London, Manchester or Birmingham

(3) Send confirmation email that you have dropped off the kit with a particular person.

(4)If the kit is passed ok, we will book the exam for you at your chosen test Center and date, must be at least two weeks prior to test date.

(5) This date is not transferable and we will not change the date or location once booked under any circumstances.

The exchange period is limited to 6 months from the point when the kit was acquired by the purchaser. There is no cash alternative

 

12. EXPORT OR RE-EXPORT LIMITATION

Notwithstanding any other provision of this Agreement, the training, products, services and/or technical data covered by this Agreement, can only be delivered subject to Commsupport Networks obtaining the required export licence or authorisation from the UK Trade and industry department as required by the Export Administration Regulations. Regardless of any disclosure made by the Purchaser/Delegates to Commsupport Networks of an ultimate destination of the products and/or technical data, it is the Purchaser’s sole responsibility to obtain the necessary approvals from the UK Government and other government authorities before exporting from the country of purchase any such products or technical data

 13. ASSIGNMENT

The Purchaser will not assign the benefit of this Agreement without obtaining the prior written consent of Commsupport Networks.

14. PROPER LAW

The proper law governing this agreement shall be English and the forum for settling any disputes under this Agreement shall be the English courts.